About Me
I am an experienced IT Support Technician with a strong foundation in troubleshooting hardware, software, and network issues. I specialize in diagnosing system problems, improving performance, and delivering seamless technical assistance to end-users. At Sherweb, I managed over 100 tickets per month and earned a 98% user satisfaction rating through fast, effective problem resolution and proactive support.
My expertise spans system maintenance, vulnerability assessment, software installations, and Microsoft Azure monitoring. I’ve successfully improved system uptime, implemented MFA and Conditional Access policies, and administered environments with tools like Active Directory, Wireshark, and Nessus.
Whether remotely or on-site, I ensure systems stay secure, optimized, and compliant. I’m committed to staying ahead of IT trends and thrive in environments that require both analytical problem-solving and excellent customer service. My goal is to contribute meaningful solutions that reduce downtime, enhance efficiency, and support the continuity of business operations.
