I am an IT Support Technician specializing in system troubleshooting, Azure monitoring, and network diagnostics.
About
About Me
I am a dedicated IT Support Technician with proven expertise in system troubleshooting, cloud support, and network analysis. At Sherweb, I handled over 100+ service tickets monthly with a 98% satisfaction rate and addressed Azure system issues across 15+ platforms. My strengths lie in Windows, Linux, Azure, Active Directory, and diagnostic tools like Wireshark and Nessus. Recognized as Employee of the Month three times, I consistently deliver technical solutions that enhance system performance, reduce downtime, and align with compliance standards.
MY PROJECT
Attack on Target Web Application
System Administrator
- Conducted thorough vulnerability analysis on the “mini-inventory-and-sales-management-system” by 70% in all.
- Launched dictionary attacks by customized password lists through Burp, achieving unauthorized access by 80%.
Vulnerability Attacks and Security Application Development on Android Mobile Application
System Administrator
- Conducted vulnerability assessment and exploitation on Android OS (3.0 to 4.1.2) using tools like Nessus, Nmap, and Metasploit, successfully executing reverse shell attacks via WebView code execution.
- Set up the Android environment using Genymotion emulator and Kali Linux for IP/port scanning, penetration testing, and performance optimization.
- Collaborated with a team of 8 to enhance Android security features and compiled detailed documentation of findings and procedures.
WORK EXPERIENCE
Technical Advisor
Sherweb, Canada
March 2024 – May 2025
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Managed 100+ service tickets per month, maintaining a 98% user satisfaction score from over 500 users.
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Monitored Azure systems using Service Health and Log Analytics; escalated 10+ critical security issues.
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Diagnosed packet loss and network errors via Wireshark and Fiddler, improving connectivity for 300+ users.
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Delivered high-quality support across 1,200 interactions; awarded “Employee of the Month” three times
System Administrator
Cluster Village , Canada
January 2022 – June 2023
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Administered Active Directory for 150+ users; created and managed over 300 user accounts.
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Installed and maintained virtualization & web servers (WAMP, Tomcat, IIS, vSphere, ESXi).
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Conducted vulnerability assessments with 50+ tests ensuring 100% security compliance.
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Implemented Conditional Access & MFA; reduced unauthorized access incidents by 40%
Technical Support Representative
Greenland Group, Bangladesh
February 2021 – August 2021
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Delivered IT support via chat, email, and phone; reduced resolution time by 30%.
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Resolved software and network issues using root cause analysis and diagnostic tools.
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Authored 20+ technical documents including SOPs and configuration guides.
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Analyzed incident trends using Excel and SharePoint, improving system performance visibility by 70%.
EDUCATION
Master of Information System Security
Concordia University, Montreal, Quebec
September 2021 – November 2023
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Gained advanced skills in cybersecurity, cloud infrastructure, and system hardening.
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Completed academic and hands-on projects on access control and threat mitigation.
Bachelor of Science in Electrical and Computer Engineering
Islamic University of Technology, Bangladesh
January 2016 – January 2020
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Built a strong foundation in computer architecture, programming, and network systems.
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Participated in technical labs and collaborative engineering design projects.